Privacy Policy

At SastaSauk, we highly value the trust you place in us and understand the importance of secure transactions and safeguarding your personal information. This Privacy Policy explains how SastaSauk (“we,” “our,” “us”) collects, uses, shares, or otherwise processes your personal data through our website shop.slackroid.com, mobile application, and other associated platforms (collectively referred to as the “Platform”).

While you can browse certain sections of the Platform without sharing any personal information, please note that we only offer our products and services within India. Your personal data will be stored and processed primarily in India, in compliance with applicable Indian laws.

By visiting or using shop.slackroid.com, providing your personal information, or availing of our products and services, you agree to be bound by the terms of this Privacy Policy, the Terms of Use, and any other applicable service or product terms and conditions. Your use of our Platform is governed by Indian laws, including those relating to data protection and privacy. If you do not agree with our policies or practices, please refrain from using our Platform.

We encourage you to read this Privacy Policy carefully to understand SastaSauk’s policies and practices regarding your personal information. By accessing or using our Platform, registering an account, or becoming a supplier, or customer (or by attempting to do so), you expressly agree to be bound by the terms and conditions of this Privacy Policy. By doing so, you also consent to SastaSauk’s collection, use, disclosure, and retention of your personal information as outlined herein.

This policy may be updated from time to time, and your continued use of our Platform or Services after any such changes will be considered your acceptance of those updates. We recommend that you periodically review this Privacy Policy to stay informed about any revisions.

Applicability of the Policy

• This Privacy Policy applies solely to the information collected by SastaSauk through its Platform and Services, including any data gathered via email, text messages, and other electronic communications sent through or in connection with our Services.
• This Policy does not govern any information you provide to, or that is collected by, third parties whose services you may use in conjunction with our Platform. SastaSauk encourages you to review the privacy practices of such third-party providers directly, as they will have their own policies that may differ from ours.

 Collection of the information

SastaSauk collects several types of information from and about users of our Services, including:

Personally Identifiable Information (PII): PII refers to information that can be linked to a specific individual and could be used to identify that person, either directly or in combination with other data. PII does not include anonymized or aggregated information that cannot be used to identify a specific person. Examples of PII may include, but are not limited to, information such as your name, email address, contact number (cellular and landline), educational qualification(s), occupation, date of birth, marital status, monthly income, city and state of residence, marital status, number of children, employer details,  Aadhaar number, PAN, social security and tax identification numbers, and post-qualification or work experience among other things; and/or (ii) Information about your internet connection, the equipment you use to access our Services and your usage details.

Information about Your Internet Connection and Usage: We may collect details related to your internet connection, the equipment you use to access our Services, and your usage patterns while interacting with the Platform.

Methods of Information Collection:
We collect this information through various channels, including:

• Directly from you: When you provide information through registration, forms, or transactions on the Platform.
• Automatically: As you navigate our Services, we may collect certain details automatically, such as usage data, IP addresses, and information obtained via cookies, web beacons, and other tracking technologies.
• From third-party sources: We may receive updated delivery or address information from third-party services such as carriers to help us maintain accurate records and facilitate your future purchases.

Information You Provide to Us

• Your Account Information:
  When creating an account on SastaSauk, we may collect your full name, email address, postal code, password, and other details you choose to provide, such as your gender, mobile phone number, and website. If you upload a profile picture, it will be publicly visible as part of your account profile. You may also choose to sign in using third-party services such as Facebook or Google. In these cases, we retrieve and store the information that you authorize these services to share with us.
• Your Preferences:
  We may also collect and store your preferences and settings, such as your preferred time zone and language, to improve your user experience.
• Your Content:
  Any content you provide through our Platform, such as reviews, photographs, comments, lists, followers, and the users you follow, will be collected. Additionally, we gather information related to your ordering details and history, favourite categories, special requests, and the contact information of people you add or notify through our Services. This includes names and any other information provided within your account profile.

Cookies

We use data collection tools such as “cookies” on certain pages of the Sastasauk Platform to analyze website traffic, measure promotional effectiveness, and enhance trust and security. Cookies are small files stored on your hard drive that help us provide you with improved services. Please note that cookies do not contain any of your personal data.

Some features on our Platform are only accessible through the use of cookies. For example, cookies enable you to enter your password less frequently during a session and assist us in delivering content that aligns with your preferences and interests. Most cookies are “session cookies”, meaning they are automatically removed from your hard drive when the session ends.

You are always free to decline or delete cookies if your browser settings allow; however, doing so may prevent you from using certain features on the Platform, and you may need to re-enter your password more frequently during sessions. Additionally, you may encounter cookies or similar technologies placed by third parties on certain pages of the Platform, over which we have no control.

We also use cookies from third-party partners such as Google Analytics for marketing and analytical purposes, helping us understand how users interact with our website. For more information on how Google uses your personal data, you can visit Google’s Privacy Policy. If you wish to opt-out of Google Analytics, you can do so here.

You can control cookie settings at the individual browser level. However, disabling cookies may limit your use of certain features or functions on our Platform.

Third-Party Links and Services

The SastaSauk Platform may contain links to third-party websites or services. When you interact with these links or features, it may result in the collection, processing, or sharing of your personal information, depending on the functionality of the feature. Please note that SastaSauk is not responsible for the content, security, or privacy practices of any third-party websites or services linked to our Platform. We do not endorse or make representations about these third-party websites or services.

Our Privacy Policy does not cover the information you provide to, or that is collected by, these third parties. We strongly recommend that you review the privacy policies of any third-party services or websites before sharing any personal data with them.

Security Precautions

• At SastaSauk, we implement reasonable physical, electronic, and managerial measures to protect your personal information from unauthorized access and to ensure data security. Our safeguards are designed to account for the sensitivity of the information we collect, process, and store, as well as the current technological standards. We adhere to widely accepted industry practices to safeguard personal data, both during transmission and once we have received it. Access to our Services is provided via a secure server and is protected by our security protocols to prevent unauthorized access. However, by using our Services, you acknowledge that data transmission over the internet and the World Wide Web carries inherent security risks, and while we strive to protect your data, complete security cannot always be guaranteed.
• We do not assume liability for any unauthorized disclosure of your information caused by transmission errors, unauthorized third-party access, or other factors beyond our control. You play an essential role in protecting your personal information. It is important that you do not share your username, password, or other account security details with anyone. Any actions taken using your account credentials will be considered authorized by you.

Choice/Opt-Out

We offer all users the option to opt-out of receiving non-essential communications, such as promotional or marketing-related messages, after creating an account with us. If you prefer not to receive such communications, you can manage your preferences by logging into the Notification Preferences section of the Platform. Simply visit [shop.slackroid.com/communication-preferences/email] to unsubscribe or opt-out from receiving promotional emails.

Permissible Age

• The Services provided by SastaSauk are not intended for use by individuals under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect personal information from individuals under 18, nor do we market to or solicit data from anyone under this age. Our Services are available only to those who can legally enter into a binding contract under the Indian Contract Act, 1872.
• If you are under 18, you may only use our Services under the supervision of a parent or legal guardian. If we become aware that personal information has been submitted by someone under the age of 18, we will take immediate action to delete the account and any associated data.

Advertisements on the Platform

We work with third-party advertising companies to display ads when you visit the SastaSauk Platform. These companies may use information about your visits to our Platform and other websites (excluding your name, address, email address, or phone number) to provide personalized ads for products and services that may interest you. You have the option to opt out of personalized advertising by adjusting the “Opt out of Ads Personalization” settings on your device through the settings application. Once this feature is selected, SastaSauk will not have access to your device’s advertising identifier (GAID).

Data Retention

You may close your account by visiting the profile settings section on our website. If you wish to request the deletion of your personal information, you can contact our Grievance Officer as outlined in Section 14 of this Privacy Policy. However, we reserve the right to retain your personal information in compliance with applicable laws, for no longer than necessary to fulfill the purposes for which it was collected or as required by law.

We may retain your data for the purposes outlined in this Privacy Policy, unless prohibited by law. Once the retention period ends, we will either delete your personal information or anonymize it so it can no longer be linked to you. We may archive data to prevent, investigate, or address potential misconduct related to the Services or to comply with legal obligations. Additionally, we may retain anonymized data for research and analytical purposes.

Your Consent

By visiting the SastaSauk Platform or providing your personal information, you consent to the collection, use, storage, disclosure, and processing of your personal data as outlined in this Privacy Policy. If you provide us with personal data related to other individuals, you confirm that you have the necessary authority to do so and that you permit us to use that information in accordance with this Privacy Policy.

When you share your personal information on our Platform, or any associated partner platforms or establishments, you consent to being contacted by us (including our affiliates, corporate entities, lending partners, technology partners, marketing channels, business partners, and third parties such as credit bureaus) via SMS, instant messaging apps, phone calls, and/or email for the purposes described in this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy from time to time to reflect changes in the law, our data collection and usage practices, service features, or technological advancements. We encourage you to review this page periodically for any updates. The use of information we collect will be governed by the Privacy Policy in effect at the time such information is used. If there are any significant changes to this Privacy Policy, we will update the information on this page. Please review these changes carefully. Your continued use of our Services after the changes have been posted will signify your acceptance of and consent to those modifications.

Grievance Officer

In accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of our Grievance Officer are provided below:

Name: Gaurav Bansal

Address: 2124 Main Road Narang Colony, Tri Nagar Delhi-110035
Email ID: support@shop.slackroid.com

If you have any concerns or grievances regarding the processing of your personal data, you may contact the Grievance Officer using the above details.

Customer Support

If you have any queries, concerns, or complaints regarding the collection or use of your personal data as outlined in this Privacy Policy, please contact us at support@shop.slackroid.com. For any queries or complaints related to products and services, please reach out to our customer support team. You can do this by visiting our Help Centre on the Platform, selecting your order, and choosing the “Need Help” option: shop.slackroid.com/helpcentre