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Everything you need to know about the product and billing.
To place an order, select the product you wish to purchase, add it to your shopping cart, and proceed to checkout. You’ll need to enter your shipping details, select a payment method, and confirm the order.
You can modify or cancel your order if it has not yet entered the shipping process. Please visit the ‘My Orders’ section to see if modifications or cancellations are possible for your order.
If you receive a damaged item or the wrong product, please initiate a return or exchange from the ‘My Orders’ section within the specified return period. Be sure to provide details and, if possible, photos of the issue.
Once your order has been shipped, you can track its status under the ‘My Orders’ section using the tracking number provided. You’ll also receive updates via email and SMS.
SastaSauk offers multiple payment options including credit/debit cards, net banking, UPI, and cash on delivery (COD).
Yes, transactions on SastaSauk are secured with SSL encryption to protect your card information and ensure a safe shopping experience.
In case of a payment failure where the amount is deducted, it will automatically be refunded to your bank account within 7-10 business days. Please contact our customer support if the refund is not processed within this period.
Products that are out of stock cannot be ordered immediately but you may choose to be notified when they become available again by selecting the ‘Notify Me’ option on the product page.
There are no hidden charges when you make a purchase on SastaSauk. All costs are 100% transparent and will be clearly displayed during the checkout process, including any shipping charges if applicable.
To create an account, visit the SastaSauk website or app, click on the ‘Sign Up’ button, and provide the required information such as your name, email address, and a password. Follow the instructions to complete the registration process.
If you forget your password, click on the ‘Forgot Password’ link on the login page. Enter the email address associated with your account, and follow the instructions to reset your password.
You can update your account details by logging into your account, navigating to the ‘Account Settings’ section, and making the necessary changes. This may include updating your name, email, contact information, and shipping address.
Yes, protecting your personal information is a priority for us. We use robust security measures to protect your data from unauthorized access. For more details, you can view our Privacy Policy on our website.
Yes, if you wish to delete your account, please contact our customer support with your request. Keep in mind that deleting your account will remove all your data from our database and cannot be undone.
If you notice any unauthorized activity on your account, immediately change your password and contact our customer support for further assistance.
To view your order history, log into your account and go to the ‘My Orders’ section where you can see all your past and current orders along with their status.
You can manage your payment options by accessing the ‘Payment Methods’ section within your account settings. Here, you can add or remove payment methods for future purchases.
Creating an account on SastaSauk allows you to check out faster, save multiple shipping addresses, access your order history, track new orders, and save items to your wish list.
To initiate a return, log into your account, go to ‘My Orders’, select the product you want to return, and click on ‘Return’. Follow the instructions provided to complete your return request.
The return period for each product can vary and is specified on the product’s detail page. Generally, items can be returned within 3 days of delivery, depending on the product category.
Yes, if exchanges are supported for the product, you can initiate an exchange by going to ‘My Orders’ and following the prompts to exchange the product. Please note that exchanges are subject to stock availability.
Yes, some items such as undergarments, personal hygiene products, and custom-made items are typically non-returnable and non-exchangeable. Please check the product details page for specific return information before making a purchase.
Returned products must be in their original condition, with all tags attached, and include all packaging materials, manuals, and accessories. The items must be unused, unwashed, and unaltered.
Once the returned item is received and inspected, refunds are typically processed within 7 business days. The refund will be issued to the original method of payment unless otherwise specified.
If you receive a defective or damaged product, please initiate a return or exchange immediately through ‘My Orders’. Provide details of the defect or damage, and if possible, include photographs when submitting your request.
The policy for return shipping fees varies by product and seller. Some returns may require you to pay for return shipping, while for others, SastaSauk will provide a prepaid return label. Check the returns policy on the product page for specific details.
Returns must be processed through the online platform where you placed your order. SastaSauk does not currently accept returns in physical stores.
If the product for exchange is not available, you will either be offered an alternative item or a refund, depending on your preference and our return policy conditions.
You can track your order status by logging into your SastaSauk account and visiting the ‘My Orders’ section. Here, you will find detailed tracking information including shipping updates.
Shipping costs vary based on the order total and the delivery location. Orders under ₹999 typically incur a shipping fee, which will be detailed during the checkout process.
Delivery times depend on the shipping address and the availability of the items. Typically, orders are delivered within 5-7 business days. Specific delivery timelines are provided on the product page.
Once an order has shipped, the delivery address cannot be changed. Please ensure your address details are correct at the time of placing the order to avoid delivery issues.
If your order is lost in transit, please contact our customer support. We will initiate an investigation and, if necessary, issue a refund or replacement.
Certain items, such as large appliances or furniture, might require additional shipping time due to their size and shipping requirements. These details are mentioned on the product’s detail page.
Currently, SastaSauk does not offer expedited shipping. All orders are shipped at standard speeds, which are communicated on the product page and during checkout.
You will receive an email notification once your order has been dispatched. This email will include a tracking number that you can use to check the status of your delivery.
If your order hasn’t arrived by the expected delivery date, please check the tracking information for any updates. If you still need assistance, please contact our customer support for further help.
Currently, SastaSauk ships only within India. We do not offer international shipping at this time.
To request a refund, you must first initiate a return through your SastaSauk account under ‘My Orders’. Once the return is approved and the item is received by our warehouse, the refund will be processed automatically.
Refunds are typically processed within 7 business days after the returned item is received and inspected. The exact timing can vary depending on the method of payment and your bank’s policies.
Yes, you will receive a full refund for items returned in accordance with our return policy, except for any deductions for return shipping charges, if applicable. Please note that any promotional discounts applied at the time of purchase will be deducted from the refund amount.
Orders cannot be cancelled once they have been shipped. If you wish to cancel an order, please do so before it reaches the shipping stage to be eligible for a full refund. If the order has already been shipped, you may need to wait for delivery and then initiate a return if our return policy permits.
If you used multiple payment methods, the refund will be issued to each payment method proportionally to the amount paid by each at the time of purchase.
For COD transactions, you will be asked to provide bank details, and the refund will be credited directly to your bank account. Please ensure that the bank account details provided are correct to avoid any delays.
If your refund has not been received within the expected time-frame, first check your bank account again and contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact SastaSauk customer support for assistance.
Yes, certain items such as health and personal care items, and some types of clothing may be non-refundable. Please refer to the specific product’s return policy for details.
SastaSauk does not provide refunds for price differences due to price changes or promotions that occur after a purchase has been made.
If you receive a defective or incorrect item, you can return it with an explanation of the issue. Upon receipt and inspection, if the claim is verified, you will be eligible for a full refund, including any shipping costs you incurred.
Before you start troubleshooting why you aren’t receiving any notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. For further issues, reach to our customer support team.
You can contact our customer support by emailing us at support@shop.slackroid.com, or by calling us at the phone number provided on our website. Our customer service team is available to assist you with any inquiries or issues you may have.
Yes, SastaSauk offers gift wrapping services for a small fee. You can choose to have your order gift wrapped at the checkout. This option is perfect for sending gifts directly to your loved ones.
If you receive a promotional or discount code, you can apply it at checkout in the designated field. Please ensure to check the terms and conditions of the code as some restrictions may apply.
After receiving your product, you can leave a review by going to the product page on our website and clicking on the ‘Write a Review’ button. We value your feedback and encourage you to share your experience with other customers.
SastaSauk takes customer privacy seriously. We implement robust security measures to protect your data, including encryption and secure server technology. For more details, please refer to our Privacy Policy available on our website.
Yes, you can subscribe to notifications for new product arrivals by updating your preferences in your account settings.